Furniture / Breakages:
Please don’t remove or re-arrange furniture/bedding from one room to another. All breakages and/or losses are to be reported immediately to our staff, otherwise we reserve the right to withhold monies from the Security Bond. Breakages must be replaced and/or paid for.
General:
At Queenscliff & Coastal Holidays, our aim is to make your stay a happy one, therefore, please notify us immediately if any items in the house need attention; Eg. Light bulbs, Appliances etc. No responsibility will be taken by the booking agent for t.v.’s not working and/or reception. However, we will do our best to have a local tradesman assist you where possible.
Emergency Contact After Hours:
Office: 5258 3763
Out of hours Contact: 0448 173 187
Our office is located at 80 Hesse Street, Queenscliff (next to Scandanavia Ice-Cream)
Return of Keys:
Please return keys to our office. If the office gates are closed, please leave keys in key collection safe next to the dispenser at the front of the lane way before the gates.
Linen:
Unless you have hired linen, you will be required to BYO linen. This includes sheets, doona covers (doona’s provided), pillowcases, towels, face washers, hand towels, bath mats and tea towels. Linen is provided for Beach Haven, Doongarra Cottage, Bayview House, Ozone Tower & Beachcomber. Guests are required to bring their own linen (or arrange linen hire in advance) for all other properties.
Pets:
Pets are not permitted at the property unless prior consent has been obtained by QCHB. Please follow appropriate pet etiquette.

  • Clean up after your pooch
  • Do not leave your pet unattended indoors for long periods of time
  • Do not allow your pet on furniture
  • BYO doggie bed
  • Be mindful of neighbour disturbance caused by excessive barking
  • Failure to comply to any of the above may result in additional cleaning fees including steam clean / sanitizing clean if necessary
MAINTENANCE ISSUES:
We have prepared for your arrival and ensured that any maintenance & servicing matters have been dealt with where applicable. Should you encounter a situation whereby a tradesperson is required to attend, we will do the best we can to have the situation rectified. Please bear in mind that during peak seasons in particular, tradesmen response times may be delayed in some cases. A Guest Resource Manual has been left at the property for you and this contains useful information regarding emergency numbers, housekeeping matters and tourist information.