At Queenscliff & Coastal Holidays, our aim is to make your stay a happy one, therefore, please notify us by email immediately if any items in the house need attention; Eg. Light bulbs, Appliances etc. We will do our best to have a local tradesman assist you if required. No responsibility will be taken by the booking agent for t.v.’s/wifi not working and/or reception .
A Guest Resource Manual has been left at the property for you and this contains useful information regarding housekeeping matters and tourist information.Amenities: Whilst some holiday accommodation properties have small quantities of washing powder, detergents, soap and toilet paper, it is expected that you will need to bring extras of these supplies depending upon your length of stay. As a general rule Pantry Items are not Provided.
Pets are not permitted at the property unless prior consent has been obtained by QCHB. Please follow appropriate pet etiquette.
- Clean up after your pooch
- Do not leave your pet unattended indoors for long periods of time
- Do not allow your pet on furniture
- BYO doggie bed
- Be mindful of neighbour disturbance caused by excessive barking
- Failure to comply to any of the above may result in additional cleaning fees including steam clean / sanitizing clean if necessary
Should you encounter a situation whereby a tradesperson is required to attend, we will do the best we can to have the situation rectified. Please bear in mind that during peak seasons in particular, tradesmen response times may be delayed in some cases.
Furniture / Breakages:
Please don’t remove or re-arrange furniture/bedding from one room to another. All breakages and/or losses should to be reported via email to our staff, otherwise we reserve the right to withhold monies from the Security Bond.