General:

At Queenscliff & Coastal Holidays, our aim is to make your stay a happy one, therefore, please notify us by email immediately if any items in the house need attention; Eg. Light bulbs, Appliances etc.  We will do our best to have a local tradesman assist you if required. No responsibility will be taken by the booking agent for t.v.’s/wifi not working and/or reception .

A Guest Resource Manual has been left at the property for you and this contains useful information regarding housekeeping matters and tourist information.Amenities:  Whilst some holiday accommodation properties have small quantities of washing powder, detergents, soap and toilet paper, it is expected that you will need to bring extras of these supplies depending upon your length of stay. As a general rule Pantry Items are not Provided.

Emergency Contact After Hours:
Please email admin@qchb.com.au.  Emails are checked regularly out of hours and if it is an urgent matter someone will respond shortly otherwise it will be the next business day.

Payments: Online credit card payments may not be successful if using a mobile device, if you incur problems please endeavour to find a desktop – if using a desktop try changing your browser.  Payments can also be made via eft or call our office and we can take your credit card payment over the phone.

Return of Keys:
Please return keys to our office at 80 Hesse Street Queenscliff. If the office gates are closed, please leave keys in key collection safe next to the dispenser at the front of the lane way before the gates.  Please email us if you are running a little late – admin@qchb.com.au.
Linen:
Unless you have hired linen or the property has linen provided, you will be required to BYO linen. This includes sheets, doona covers (doona’s and pillows are provided), pillowcases, towels, face washers, hand towels, bath mats and tea towels.
Some properties do provide linen and this will be on their description on the website – they include Beach Haven, Doongarra, Bay View House, Ozone Tower, Ozone Panache, Beachcomber (linen only – no towels), Laguna, Belbourie, Clydesville, Ripside, Sunny Daze, QPO Queenscliff, Wyuna 17 and  Stella on Stevens. In these instances you only need to bring your beach towels.  In all other cases Guests are required to bring their own linen (or arrange linen hire in advance).

 

Pets:

Pets are not permitted at the property unless prior consent has been obtained by QCHB. Please follow appropriate pet etiquette.

  • Clean up after your pooch
  • Do not leave your pet unattended indoors for long periods of time
  • Do not allow your pet on furniture
  • BYO doggie bed
  • Be mindful of neighbour disturbance caused by excessive barking
  • Failure to comply to any of the above may result in additional cleaning fees including steam clean / sanitizing clean if necessary

 

MAINTENANCE ISSUES:

Should you encounter a situation whereby a tradesperson is required to attend, we will do the best we can to have the situation rectified. Please bear in mind that during peak seasons in particular, tradesmen response times may be delayed in some cases.

Furniture / Breakages:
Please don’t remove or re-arrange furniture/bedding from one room to another. All breakages and/or losses should to be reported via email to our staff, otherwise we reserve the right to withhold monies from the Security Bond.